Privacy Policy
Last updated: 25/11/2025
Elite Rehab is a trading name of NELHM Limited (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information securely and in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and communication channels.
1. Who We Are
NELHM Limited t/a Elite Rehab
Dundalk, Ireland
Email: info@eliterehab.ie
We act as the Data Controller for all personal data we collect.
2. Personal Data We Collect
Information you provide directly:
Name
Email address
Phone number
WhatsApp contact details
Postal address (for equipment rental delivery/collection)
Information about your injury or surgery (only when voluntarily shared)
Payment information (processed securely by third-party providers)
Messages submitted through website forms, email, WhatsApp, or social media
Information collected automatically:
IP address
Device and browser type
Website usage and analytics data
Cookies and tracking information
Communication data:
Emails
WhatsApp messages
Phone call notes
Webflow form submissions
Marketing email interactions
Webflow form submissions
Marketing email interactions
We do not collect sensitive medical data unless you voluntarily choose to provide it.
3. How We Use Your Data
We use your personal data for the following:
Service Delivery
Responding to enquiries
Providing recovery information or guidance
Processing equipment rentals
Delivering and collecting rental products
Communicating via WhatsApp, email, or phone
Customer support
Marketing (with consent)
Sending our free recovery guide
Updates, offers, and rehabilitation tips
Email newsletters
You can unsubscribe at any time.
Legal and administrative purposes
Invoicing and accounting
Contractual obligations
Compliance with Irish and EU law
Website Performance & Improvement
Analytics
Troubleshooting
User experience improvements
4. WhatsApp Communication
We use WhatsApp as an optional communication method for:
Delivery and collection updates
Booking confirmations
Customer support
Providing information related to your rental or enquiry
By messaging us on WhatsApp, you consent to WhatsApp processing your data according to their own Privacy Policy.
We will not send marketing messages on WhatsApp unless you explicitly opt in.
5. Legal Basis for Processing (GDPR)
We rely on the following legal bases:
Consent: When you opt in to receive emails, download a guide, or submit a form.
Contract: When you rent equipment or request services.
Legitimate Interests: Customer service, website analytics, communication.
Legal Obligation: Tax, accounting, and regulatory compliance.
6. Data RetentionWe keep data only as long as necessary:
Website enquiries: up to 24 months
Rental records: 6 years (legal requirement)
Newsletter subscribers: until you unsubscribe
WhatsApp messages: up to 12 months
Analytics data: 14–26 months (depending on provider settings)
7. Sharing Your Data
We never sell your personal data.
We may share information with trusted third parties such as:
Webflow (website hosting)
Email marketing platforms
Payment processors
Delivery/courier providers
WhatsApp (if you message us)
Analytics providers (Google Analytics)
All third parties are GDPR-compliant or operate under approved safeguards.
8. International Data Transfers
Some services (e.g., Google, Meta/WhatsApp) may store data outside the EU.
We only work with providers that implement GDPR-compliant Standard Contractual Clauses (SCCs) or equivalent protections.
9. Your Rights Under GDPR
You have the right to:
Access your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Restrict processing
Object to certain forms of processing
Withdraw consent at any time
Request data portability
To exercise these rights, email: info@eliterehab.ie
10. Cookies
See our separate Cookies Policy below for details.
11. Updates to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.